Every Time I go to Verizon

My trips to the Verizon Store fall into the same pattern each time I decide to go and then eventually work up the energy to actually do that.  

First, my phone stops going on the internet or sending emails, and my mind wanders for the cause.

And then after a few weeks of my phone not working, and several attempts of me yelling at it with no positive results, I go to the Verizon Store.

The employees always suggest the same thing.

I am always in denial.